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FAQ

Find quick answers to your questions below

Has my Order Shipped?

To check the order shipments click on my account or order status available on right-hand side of the site and check your order’s status.

How do I change quantities or cancel my order?

After you have put in a request, you won’t have the capacity to add or delete an item to/from your request. However, you can put in another request for the requested items.

Cancellation of the order

Visit ‘My requests’ from Hi, Customer segment on the upper right of your landing page.

Select ‘Request Details’ against the request that you wish to cross out.

Tap on ‘Cancel Order’, and you will be diverted to a page where you can choose the explanation behind cancellation and present your demand.

You will get an email and SMS affirming cancellation of your request.

My order never arrived?

Tap the “My Account/Order Status” connect at the upper right-hand side of our site to track your request status. Make certain that the greater part of the things in your request have dispatched as of now. In the event that you arrange shows your Package Tracking Numbers, check with the shipper to affirm that your orders were shipped. In the event that your orders each demonstrate a status of “shipped”, please contact client benefit for help.

An item is missing from my shipment.

Tap the “My Account/Order Status” connect at the upper right-hand side of our site to track your request status. Make sure that the majority of the things in your request have transported as of now. On the off chance that your order shows a missing item please contact our customer service with your order and tracking number for help.

My product is missing parts.

Tap the “My Account/Order Status” interface at the upper right-hand side of our site to track your request status. Make certain that the majority of the things in your request have delivered as of now. On the off chance that your order does not arrive, note the Package Tracking Numbers, check with the shipper to affirm that your orders were shipped and the expected arrival time. In the event that your orders each demonstrate a status of “shipped”, and there is an issue with locating the item by the shipping company please contact our customer service for help.

How do I create an account?

1) Tap the “My Account / Order Status” link at the top right side of our site.

2) Enter your email address.

3) Select “I am a new customer”.

At that point just take after the prompts to finish setting up your record. Your data is NEVER sold to whatever other organization and is kept totally private. If it’s not too much trouble see our Privacy Policy for more data.

How do I edit my account information?

Tap the “My Account/Order Status” connect at the upper right-hand side of our site to alter your record data.

How much is my shipping?

Delivery is calculated once the shopping is completed at the checkout. Just add things to your basket and continue to the Checkout page where you will be offered Shipping Method decisions and their costs.

I forgot my password?

Tap the “My Account/Order Status” interface at the upper right-hand side of our site. Under the login box, you’ll see a connection that says “Forgot Password“. That connection will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product?

On the off chance that you feel that you have gotten the wrong item, please customer service within 72 hours of getting them.

What is your return policy?

Please see our return policy page. Click here.

When will my order ship?

If it’s not too much trouble see every individual thing page for more data on the accessibility of everything. Likewise, once you have put in your order, you may tap the “My Account/Order Status” interface at the upper right-hand side of our site to track the status of your request. You will get a shipment affirmation when your request has delivered and following data inside 24-48 hours of shipment.

Do you ship to my country?

If it’s not too much trouble make a record by tapping the “My Account/Order Status” connect at the upper right-hand side of our site. In the requested information we’ll request your transportation address including elements like your country. In the event that your country is not in the drop-down menu of accessible nations, tragically we can’t ship to your country right now.

What are my payment choices?

Amid the checkout procedure, you may pick any of our present installment alternatives and keep on placing your request. We accept all major credit and debit card and other payment tools.

What is the return policy?

It would be ideal if you see our Return Policy for finish insights with respect to our arrival arrangement.

Protection Policy

We esteem your security. It would be ideal if you see our Privacy Policy for details. Security

This site is ensured with industry-leading VeriSign/RSA Secure 1024 Bits SSL encryption, the most noteworthy standard in Internet security.

Do I have to pay sales tax?

Sales taxes are calculated for item shipped within California in accordance with Californian laws. Other states are exempt from sales taxes.

I have a question on my charges.

Tap the “My Account/Order Status” interface at the upper right-hand side of our site to audit your requests. You may analyze your request history on our site, with your monetary records. In the event that you have additionally inquiries or concerns, please contact customer service for further help.

I need a copy of my receipt/invoice.

Tap the “My Account/Order Status” connect at the upper right-hand side of our site to print your invoice.

When will my credit appear on my account?

Credits normally take 7-10 business days from the time we get your item(s).

When will my credit card be charged?

Your Visa will be charged inside 24 hours before shipment of your item(s).

How would I find my item?

To discover the product(s) you’re searching for, you may (1) utilize the route menus on the top, left and base of our site. (2) sort a watchword into the SEARCH box. On the off chance that you experience any difficulty finding an item, don’t hesitate to contact client benefit for help.

How would I utilize a coupon?

In the wake of adding things to your truck, tap the “See Cart” interface at the highest point of this site to see your cart. At the base of the shopping basket, you’ll see a coupon code box where you may enter your coupon code.

How would I get in touch with you?

It would be ideal if you click here for our organization contact data.

 

 

 

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