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Returns Policies

How do I return my purchase?

All exchanges and returns are honored within 30 days of purchase.

To return your item(s), follow the instructions below:

  1. Click <here> to request your RMA Number
  2. Sign in to your account.
  3. Scroll down to “My Orders” and locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
  4. Print out the prepaid UPS Return Label and tape it to your package.
  5. Take it to any UPS location.

When returning items with Return Label, a $7 shipping cost will be deducted from your refund credit.You can also return items via an insured mail service of your choice to:
HeelsandJeans.Com Returns
RMA# __________
801 E Commercial St
Los Angels, CA 90012

  • Returns must be in its original, UNWORN condition, within 30 days of purchase.
  • Please include the reason for the return.
  • Original shipping charges are non-refundable.
  • Use a protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
  • Com recommends you to ship your package with insurance using a trackable shipping method.

Returns are processed within 10 business days after receiving your return. We’ll send you an email confirmation when your refund has been issued.

Create a return label 

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